George Bernard Shaw cautioned that:
The single biggest problem in communication is the illusion that it has taken place.
How often do we get tripped up in our communication with clients, colleagues or staff because:
We may be communicating this way because we're in a rush or trying to save time. But it turns out that the amount of time we spend clarifying requests or correcting the work of others usually outweighs (significantly) the amount of time it would have taken us to engage in clear and thorough communication in the first place.
Here's a few circumstances where you may be under the illusion that you're communicating properly:
It's natural to want to take communication shortcuts. But rather than blindly firing off directions or requests, consider doing the following:
Here's the takeaway: Spending just a few extra minutes to clearly map out your ask is an INVESTMENT--and the return is a better relationship with your clients and colleagues, and time saved over the long run of a project. See this additional time and effort as the value add that it is.